Service Management SIG
ICHRIE members will share ideas and research in the Services Management SIG for innovative services management not only in hospitality and tourism but also related industries. This SIG serves as a hub:
- To showcase industry services management best practices
- To facilitate service management research, task force and panel discussions
- To support research paper presentations.
Mission: To foster intellectual exchange of interdisciplinary services management in teaching and research.
UPCOMING EVENTS
October 2024
Speaker: Jonathan Keh, Brand Operations and Quality Manager at EDITION
Title: Managing Marketing in the Hospitality and Tourism Industry
Schedule: Tuesday, 22 October 2024, from 2:30 PM to 3:30 PM (GMT+8), 2:30 AM to 3:30 AM on 22 October (EST)
Please note the time will be in HK time (GMT+8).
Join Zoom Meeting
https://polyu.zoom.us/j/85018265490?pwd=ndfxZs37wioOQ5np43GetBd9daFtLc.1
Meeting ID: 850 1826 5490
Passcode: 940772
PAST EVENTS
September 2024
Speaker: Greg Stafford. General Manager, Benchmark | Pyramid Luxury & Lifestyle @ Texas A&M Hotel and Conference Center
Title: Leadership in the Hospitality and Services Industry both in Times of Crisis and in the Post-pandemic Era
Schedule: Tuesday, 17 September 2024 from 6:00PM to 7:00PM Central Standard Time
July 2024
Speakers: Dr. Vincent Tung and Dr. Markus Schuckert
Date & Time: 25 July 2024 at 11:15 AM at the 2024 ICHRIE Global Conference
Topic #1: AI in Service Management: Impact and the Way Forward
Topic #2: Consumers’ Brand Experiences with Robotic Service Failures: Modelling Appraisal, Attribution, and Psychological Reactance
April 2024
Speakers: Jason Younce and Chris Woods
Date & Time: 9 April 2024, 3:50 PM to 5:10 PM CST Central Time (US and Canada)
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Chair
Vice Chair
